Introduction
While using a complicated password to get into your PlayStation Network account can make it harder for people to break into, it can also make it more difficult to remember. If you forgot your PSN account password, don’t panic, Sony makes it relatively painless to reset your PlayStation Network password so you can get back to having fun on your console.
Some of the images associated with the steps are included inline below. All images associated with these steps can be seen in the embedded YouTube video. Also, please note that you’re not able to leave a comment directly on this article. If you have a question or feedback, please leave it on the YouTube video.
Steps to Reset Forgot PlayStation Network Password
- Open a web browser and navigate to PlayStation.com, and then click “Sign In” at the top of the screen. You’ll land on the Sony PlayStation Network account sign in screen.
- Click “Trouble Signing In.” The Trouble Signing In screen is displayed.
- Click “Reset Your Password.” The Reset Your Password window is shown.
- Enter the email address associated with your PlayStation Network account, and then click “Send Email.” A message letting you know that an email has been sent to that email address that will enable you to reset your PSN password is displayed.
- Open the email account associated with your Sony PSN account, and then find the email from Sony with a subject line that reads “Change Your Password.” Open that email, and then click the “Change Password” button inside of that email. A Verify Your Identity screen is shown.
- Click to open the drop-down menu, choose what method you want to use to verify your account, and then click “Continue.” In this example I’ll choose to use my cell phone.
- Enter the verification code you receive through your chosen method in the Verification Code field, and then click “Continue.” A Reset Your Password screen is shown.
- Enter what you want to be your new password in the two fields on the screen, and then click “OK.” You’ll see a confirmation that your Sony PlayStation Network account password has successfully been reset. Click “OK.”
Can I Reset My PlayStation Network Password Without My Email Address?
Unfortunately, you cannot reset your PlayStation Network password without having access to the email address associated with your account. This email address is used to verify your identity and ensure that only you can reset your password. If you don’t have access to the email address, you might need to contact PlayStation support to help you regain access to your account.
How Long Does It Take to Receive the Password Reset Email From PlayStation Network?
Typically, it takes only a few minutes to receive the password reset email from PlayStation Network. However, the time it takes to receive the email can vary depending on a variety of factors, such as server load or internet connectivity issues. If you don’t receive the email within a few hours, you might want to check your spam folder or contact PlayStation support for assistance.
What Should I Do If I Don’t Receive the Password Reset Email From PlayStation Network?
If you don’t receive the password reset email from PlayStation Network, the first thing you should do is check your spam folder to see if the email was accidentally filtered there. If you still can’t find the email, you might want to try resending the password reset request or contacting PlayStation support for assistance.
What Happens If I Enter the Wrong Information When Trying to Reset My PlayStation Network Password?
If you enter the wrong information when trying to reset your PlayStation Network password, you will not be able to complete the process. This is to ensure the security of your account and prevent unauthorized access. You might need to start the process again and ensure that you are entering the correct information this time.
How Many Times Can I Attempt to Reset My PlayStation Network Password?
You can attempt to reset your PlayStation Network password as many times as you need to. However, if you make too many attempts in a short period of time, you might be locked out of your account for security reasons. If this happens, you will need to wait a certain period of time before attempting to reset your password again.
