How to Cancel Squarespace Website Subscription

Introduction

Maybe you outgrew your Squarespace website, or didn’t like Squarespace, and migrated to a different website builder. Or, maybe your site didn’t work out and you just want to cancel your plan and take the site down. Thankfully, Squarespace makes it easy to cancel your plan and website. When you cancel your Squarespace site subscription your payments will immediately be stopped and your site will be taken offline. After 30 days your Squarespace website content will be fully deleted.

Some of the images associated with the steps are included inline below. All images associated with these steps can be seen in the embedded YouTube video. Also, please note that you’re not able to leave a comment directly on this article. If you have a question or feedback, please leave it on the YouTube video.

YouTube player

Steps to Cancel Squarespace Website Subscription

  1. Open a web browser, navigate to www.Account.Squarespace.com, and then log in to your Squarespace account if prompted.
  2. Find the Squarespace site you want to cancel your subscription for, and then click the ellipses associated with that site.
Find the Squarespace site you want to cancel your subscription for, and then click the ellipses associated with that site.

  1. Click “Billing” in this menu. You’ll land on the Billing screen.
Click Billing in this menu.

  1. Make sure “Subscriptions” is selected in the menu on the left side of the screen, and then click “Website” in the list of active subscriptions on the right side of the screen.
Click Subscriptions in the menu on the left side of the screen.

  1. Navigate down to the Plan section, and then click “Cancel Subscription.” The Cancel Website Subscription screen is shown.
Navigate down to the Plan section, and then click Cancel Subscription.

  1. Work through the next few screens to choose the reason why you’re cancelling your Squarespace subscription. Eventually you’ll land on a screen asking you to confirm your Squarespace website cancellation.
  2. Click “Confirm Cancellation.” You’ll see a note that your Squarespace website subscription has been cancelled and taken offline.
Click Confirm Cancellation.

What Happens When You Cancel Your Squarespace Website Subscription?

There are important things you need to take into consideration when you cancel your Squarespace website:

1. Service Suspension

When you cancel your Squarespace subscription, your website will no longer have access to paid features and services, such as custom domains and advanced e-commerce tools. Your website will be suspended, but your content will remain intact.

2. Content and Data Retention

Squarespace retains your website content and data for a limited period of time after your subscription has ended. However, they have the right to delete your data if your account remains inactive for an extended period.

3. Domain Name Retention

If you purchased a custom domain through Squarespace, you can continue to use it for the duration of its registration. However, Squarespace reserves the right to reclaim inactive domains.

4. Email Service Discontinuation

If you have a Squarespace email account, it will be discontinued when your subscription ends. You’ll need to transfer your emails to a new provider or set up a new email account.

5. Reactivating Your Account

If you choose to reactivate your Squarespace account in the future, your content will still be available. However, you’ll need to subscribe to a new plan and pay the current rates for Squarespace’s services.

About Max

Max has nearly 20 years of experience working in IT across three different industries in project management and management capacities: publishing, telecommunications and healthcare. He holds the following degrees and certifications: BS Communications, MA Communications, MBA and Project Management Professional (PMP). His tutorial-focused YouTube channel earned more than 100,000 subscribers in its first four years, and currently has more than 160,000 subscribers, 110,000,000 video views and an insane 2.4 million hours of watch time. Max enjoys learning new technology, reading and collecting comic books, listening to audiobooks and playing video games.

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